Animals Change of Routing or Destination Dates of Sale E-Tickets Exchanges Exclusive Occupancy of Coaches Extension of Limit of Tickets General Fare Application Gift Ticket Orders (GTO) Liability Limit of Tickets Minimum Fare Objectionable Persons Online Ticket Sales Priority Seating Prepaid Ticket Orders (PTO) Purchasing Tickets

Redemption of Tickets Reservations Round Trip Fares Routes Schedule of Fees Seasonal Operations Special Instructions for International Customers Special Party Fare Tickets Stop-overs Tickets by Mail Ticket Sales at a Greyhound Agency Ticket Sales at a Greyhound Terminal Ticket Sales by Phone Types of Tickets Will Call Tickets

1. The following general rules and regulations apply to all passenger travel. Fares and Charges are shown in dollars and cents, and are payable in lawful Canadian currency.
2. When a through fare is not published, one may be constructed as follows: By adding together the miles published in two or more sections, routing to be via valid routes. If the mileage constructed as above, exceeds a published through fare to or from a point beyond on the same route of travel, the published through mileage will apply. Mileage's to or from intermediate points (to or from which no miles are published) will be the same as the miles to or from the next more distant point.
3. If no fares are published the fares to or from intermediate points will be the same as the Fares to or from the next more distant point unless otherwise indicated.
4. Calculated & published fares named in Tariffs made subject hereto apply ONLY TO TRANSPORTATION of persons and their baggage. All Rates or Charges for any other "Additional Services" offered by the Carrier will be in addition to the fares named herein.
5. All Reserved Seat Charges or Charges for any other "Additional Services" offered by any Carrier will be in addition to the Fares named therein.
6. TAXES: All Fares named in Tariffs subject hereto are subject to applicable Local, State, and/or Federal Sales Taxes, unless such Fares are specifically exempted from such Tax. Such Tax will be added to fares for transportation and collected from the passengers.

1. ILLNESS-In case of illness which makes travelling dangerous and, if necessary, to one or more accompanying members of the family of holder of tickets when such illness is authenticated by written certificate of a reputable physician or health professional from a recognized organization.
2. QUARANTINE-To holder of tickets who become subject to an established quarantine and present proper certification thereto by the quarantine physician or other authorized public health officer.
3. WASHOUTS, ETC.-If, on account of washouts, obstructions to highway, public calamity, the act of God or of the public enemy, a passenger is delayed on the lines of this carrier, so that the limit of such passenger's ticket has expired, or has elapsed to such an extent as to curtail the stop-over privilege.

Refundable Tickets will be redeemed by the Carrier to the original purchaser, within one (1) year of the date of purchase, at the fare paid when no portion of the trip has been made. Or at the difference between the fare paid and the published Tariff Fare between the points used if the trip is discontinued and not completed.

Non POS Agency (Agency that sells manual tickets): may refund totally unused One-Way, Return, One-Way of a Return and Manual REFUNDABLE tickets on their own Agency issue.

POS Agency (Agency that sells computer generated REFUNDABLE tickets): may refund totally unused or partially used One-Way, Return and One-Way of Return tickets, if tariff rates are available.

Application for all other refunds must be made to National Customer Service at the General Office of this Company.

1. Any advance purchase requirement must not be violated.
2. Holiday blackout restrictions for Advance Purchase fares must not be violated in any exchange.
3. Origin or destination may NOT be changed in an exchange.
4. One year time limit of original ticket must not be violated. All transactions and travel must be completed within one year of the original purchase date, unless otherwise specified.
5. In case of E-tickets (Print at Home), if applicable, all exchanges on Refundable E-tickets must be done prior to schedule departure date.Non-Refundable E-tickets are restricted to no exchange.
6. Ticket must not be a Discovery Pass, Commuter Ticket or other program for which ticket changes are not allowed.

1. When route or destination is changed to one carrying the same fare, no additional collection will be made.
2. When route or destination is changed to one carrying a higher fare, the passenger will be required to pay the difference between the fare originally paid and the fare in effect at the time original ticket was purchased from origin to destination of new ticket via route to be used.
3. When route or destinations changed to one carrying a lower fare, refund of the difference between the fare paid and the fare in effect at the time the original ticket was purchased from origin to destination of new ticket via route to be used will be made by the Carrier on application to its Customer Service office.(see "REDEMPTION OF TICKETS" above)
4. The time limits of new tickets issued under this Rule must be computed from the date of purchase of original ticket.

1. Reservation of seats or other special accommodations will NOT be made except as specifically provided herein.
2. The Carrier reserves to itself full control and discretion as to seating of passengers and reserves the right to change such seating at anytime during the trip.
3. The Carrier reserves the right, wherever operating conditions require, to transfer passengers from one vehicle to another enroute.
4. Seat space cannot be guaranteed on stop-over privileges or on sale of tickets at intermediate points and is subject to the limitations of seating capacity of motor coach passing through such points.
5. In case of insufficient seating capacity of any schedule, passengers may be placed on succeeding schedules having available space.

Except as responsibility may be imposed by law, Carriers will not be responsible for lost or stolen tickets.

Tickets are non-transferable and, if presented for transportation by any person other then the one for whom originally purchased, will be void and may be confiscated by an Agent or authorized employee of any Carrier over which the ticket is issued.

In issuing tickets and checking baggage for passage over the lines of other Carriers, the issuing Carrier acts only as an Agent.

1. A Carrier will not be liable and does not assume responsibility for death or bodily injury to passengers incurred in transportation over the lines of other Carriers. In the event that a claim, lawsuit, or other demand for payment, damages or recovery is made against a Carrier when the alleged loss, damage or injury occurred in transportation over the lines of another Carrier, such other Carrier agrees to indemnify and hold the first Carrier harmless from all such claims, lawsuits, or other demands for payment, damages or recovery, including reasonable attorney's fees and other costs of defending such actions. The same conditions will apply in instances where ticket may be optionally honored by another carrier.
2. In checking Baggage for transportation over the lines of other Carriers, the Issuing Carrier does not assume responsibility for the transportation over the lines of other Carriers, except as responsibility may be imposed by law or agreements between carriers with respect to Baggage.

1. That this arrangement shall apply only between points where the One-Way Fare is ten dollars ($10.00) or more.
2. Mark each ticket coupon "Party Special".

Two (2) half-fare passengers will be considered to be equivalent of one (1) adult passenger.

• The buyer pays a non-refundable service charge at time of purchase, regardless of number of tickets purchased
• Tickets may not be sent outside of Canada.
• Both stations must be open at the time of transaction and ticket pick-up
• Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction
• Appropriate ID or a password is required to pick up the ticket
• Only the purchaser may cancel the ticket or apply for a refund (as long as ticket is a refundable fare).
• The recipient has 30 days from the date of purchase to pick up the ticket in Canada and 10 days within the US.
• When purchased in person, the purchaser may also send with the ticket a cash advance up to one-half of the ticket price (cash advance not to exceed $50CDN).
• Some discounted fares are city-specific and are not available for purchase at all locations. These fares are available for purchase as PTOs at all locations by calling 1-800-661-8747.
• When purchasing in person, cash, debit or credit card acceptable as forms of payment where applicable.

• The buyer pays a non-refundable gift ticket fee (plus GST) at time of purchase, regardless of number of tickets purchased
• Tickets may not be sent outside Canada.
• Both stations must be open at the time of the transaction and of ticket pick-up
• Buyer and recipient should allow three hours from time of purchase to departure time to complete the transaction
• Appropriate ID or a password is required to pick up the ticket
• Only the purchaser may cancel the ticket or apply for a refund
• Call 1-800-661-TRIP (8747) for information

Last Updated on 12/06/11
By Raelonda Howard, Greyhound Lines, Inc.
Email: raelonda.howard@greyhound.com