1. General Fare Application:
1. The following general rules and regulations apply to all passenger travel. Fares and Charges are shown in dollars and cents, and are payable in lawful United States money.
2. When a through Fare is not published, one may be constructed by adding together two or more Fares, via the route over which the passenger will be traveling. Interstate fares cannot be combined with intrastate fares.
3. If no fares are published the fares to or from intermediate points will be the same as the Fares to or from the next more distant point unless otherwise indicated.
4. All Reserved Seat Charges or Charges for any other "Additional Services" offered by any Carrier will be in addition to the Fares named therein.
5. TAXES: All Fares named in Tariffs subject hereto are subject to applicable Local, State, and/or Federal Sales Taxes, unless such Fares are specifically exempted from such Tax. Such Tax will be added to fares for transportation and collected from the passengers.
2. Minimum Fares:
• Unless otherwise specifically provided, the Minimum Fare for an Adult Passenger or a Child will be three dollars ($3.00).

• All tickets will be on sale daily unless otherwise indicated.

• The following general limits will apply unless a different limit is specified in connection with a specific fare
  • All one-way and round-trip tickets are good for 1 year. This includes the date of sale.
  • Extension of Limit of Tickets:
    • There will be no extension of time limits.

• All round-trip fares are based on 2 times the one-way fare unless otherwise indicated.
• Note: Some city-pairs have published round-trip fares. In this instance, the published fare will apply.
• Open Return round-trip tickets will not be sold. All round trip tickets must specify and a return date and time. If permitted, return date and time may be changed in accordance with the Ticket Exchange Rule.

• All tickets will be honored for transportation daily unless otherwise indicated.
• Tickets which are blacked out for use during holiday periods will be honored provided the trip started before the specified black-out began. Return trips may begin during a black-out period.

• One-Way tickets will contain a coupon for each Carrier participating in the through movement.
• Round-Trip tickets will contain a "Going" and a "Return" coupon for each Carrier participating in the trip.

• All tickets will be marked with the Pricing Policy Section Number, along with amount of fare and another endorsements required by the fare purchased.

1. All standard (mileage) and reduced fares, are non-refundable (restriction NR), unless otherwise indicated.
2. In most cases the customer can purchase an upgraded (Flex Fare) which removes the NR restriction and thus makes the ticket both refundable and exchangeable for no extra charges or penalties. When refunds are available they are always less transportation used.
3. Unused tickets marked as "non-refundable" have no refund value.
4. Unused one way and round trip walk-up fare tickets designated as "refundable" will have a refund value equal to the fare paid by the passenger, less any cancellation fee noted in the ticket restrictions (example C 20%).
5. Partially used one way tickets will have no refund value.
6. Partially used round trip tickets designated as "refundable" in which the going or return portion is unused will have a refund value equal to the fare paid, less the applicable lowest one way fare, and less any applicable cancellation fee off the remaining value. Partially used round-trip tickets in which parts of both the going and return portions of the ticket have been used will have no refund value.
7. Refundable tickets which were purchased with cash or credit card may be refunded at the location at which the ticket was sold or any Company Terminal. Purchaser must present the same credit card used to make the purchase to receive a refund. Refundable tickets that were purchased with checks or on charge account may only be refunded upon application for refund to Greyhound's Corporate Refund Department in Dallas, Texas.
8. Tickets which are refundable will only be refunded by Greyhound Lines, Inc. to the original purchaser only.
9. Refundable tickets must be presented for refund within one (1) year from date of purchase. Tickets submitted for refund after this time period will have no refund value.

1. Print at Home tickets are acceptable for only the date and schedule selected during the purchase process. While the ticket is schedule specific, it may be used for any schedule on the correct date for the origin and destination purchased.
2. Once the date of travel has passed the Print at Home ticket no longer has any refund or reissue value.
3. In no case should a Print at Home ticket be allowed for use after the stated date of departure on the ticket itself.
4. If the customer has purchased a Print at Home ticket that is refundable, then any refund or exchange must take place on or before the stated date of travel.

1. Departure date and time for a Flex-Fare (i.e. refundable) ticket may be changed without a charge subject to the following exceptions:
• Origin and destination of the ticket cannot be changed
• The maximum tariff limit cannot be exceeded
• Advance purchase must not be violated
• Holiday blackout restrictions must not be violated
• Ticket cannot be a Discovery Pass or Commuter Ticket
2. Departure date for a non-refundable ticket may be changed with a $15 "Change of Itinerary Fee", but must be done so during the useable tariff life of the ticket. Exceptions above will still apply.

1. Departure date and time for a Flex-Fare (i.e. refundable) ticket may be changed without a charge subject to the following exceptions:
• Ticket must be presented on or before the stated date of travel
• Origin and destination of the ticket cannot be changed
• The maximum tariff limit cannot be exceeded
• Advance purchase must not be violated
• Holiday blackout restrictions must not be violated
• Ticket cannot be a Discovery Pass or Commuter Ticket
2. Departure date for a non-refundable ticket may not be changed.

1. Via the internet the ticket can be retrieved from the following link: http://www.greyhound.com/home/en/Reprint.aspx
2. With no access to the internet our agent can access the confirmation number in trips and print screen the reservation record. After printing issue a Customer Service ticket exactly as it is outlined in the TRIPS database. Attach the print screen to a CS-100.

1. Any advance purchase requirement must not be violated.
2. Holiday blackout restrictions for Advance Purchase fares must not be violated in any exchange.
3. Origin or destination may NOT be changed in an exchange.
4. An Econo-Fare Ticket will remain non-refundable.
5. One year time limit of original ticket must not be violated. All transactions and travel must be completed within one year of the original purchase date, unless otherwise specified.
6. Ticket must not be a Discovery Pass,Commuter Ticket or other program for which ticket changes are not allowed.

• General Routing Information:
  1. Fares apply via the direct, scheduled service route only, unless otherwise specifically specified. Should miles exceed the direct route miles by 20%, the miles via the route traveled will apply and fare determined based on the route traveled.
  2. The Routing must be designated at the time of ticket purchase and can only be changed as indicated below.
• Change of Routing or Destination:
1. The routing on a ticket may be changed en route prior to the completion of the passenger's trip. Most tickets are completely interchangeable and acceptable for transportation via the routes and schedules of the Carriers named herein, whether such tickets are "closed out" or have diversion stickers thereon. See exceptions in Optional Honoring.
2. The destination on a ticket, (including the final destination on the return portion of a Round-Trip ticket) may be changed en route prior to the completion of the passenger's trip, unless otherwise specified in connection with a particular fare.
3. When the route or destination is changed to one which carries the same fare, no additional fare will be charged.
4. When the route or destination is changed to one which carries a higher fare, the passenger will be required to pay the difference between the fare originally paid and the fare in effect at the time the original ticket was purchased from the origin to the destination of the new ticket via the route being traveled.
5. The Time Limit of a new ticket must be computed from the date of purchase of the original ticket.

• Stop-Overs at any point along the route, within the limit of the ticket, will be permitted. A proper notation must be made on or coupons added to the ticket by driver or agent.
• Exception: Stop-Overs will be permitted in the Province of Ontario Canada only in accordance with the privileges of the local permit rights of the carriers in that Province. Passengers should be instructed to make arrangements for stop-overs at the Port of Entry.

Except as responsibility may be imposed by law, Carriers will not be liable for delays caused by accidents, breakdowns, bad conditions of the road, storms and other conditions beyond the carriers' control, and do not guarantee to arrive at or depart from any point as a specific time. The time of arrival at and departure from any point shown in published Time Schedules is the schedule a Carrier tries to maintain, but is not guaranteed.

Except as responsibility may be imposed by law, Carriers will not be responsible for lost or stolen tickets.

Tickets are non-transferable and, if presented for transportation by any person other then the one for whom originally purchased, will be void and may be confiscated by an Agent or authorized employee of any Carrier over which the ticket is issued.

In issuing tickets and checking baggage for passage over the lines of other Carriers, the issuing Carrier acts only as an Agent.

1. A Carrier will not be liable and does not assume responsibility for death or bodily injury to passengers incurred in transportation over the lines of other Carriers. In the event that a claim, lawsuit, or other demand for payment, damages or recovery is made against a Carrier when the alleged loss, damage or injury occurred in transportation over the lines of another Carrier, such other Carrier agrees to indemnify and hold the first Carrier harmless from all such claims, lawsuits, or other demands for payment, damages or recovery, including reasonable attorney's fees and other costs of defending such actions. The same conditions will apply in instances where ticket may be optionally honored by another carrier.
2. In checking Baggage for transportation over the lines of other Carriers, the Issuing Carrier does not assume responsibility for the transportation over the lines of other Carriers, except as responsibility may be imposed by law or agreements between carriers with respect to Baggage.

• Carriers reserve the right to refuse to transport a person under the influence of intoxicating liquor or drugs, or who is incapable of taking care of him/herself, or whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers, or who refuses to comply with any lawful rule or regulation of the carrier. Such persons may removed from the bus at any usual stopping place or at such other place as the driver may select. In event of such removal, the liability of the carrier shall not exceed the amount of the excess fare paid by the passenger.
• Exception: This rule does not apply to persons who are ill and accompanied by an attendant or nurse.

ANIMALS

• Dogs, cats, birds, or other animals will not be transported.
• Exception: A service animal, trained for the purpose of accompanying a disabled person, will be permitted to travel with the disabled person at no additional charge. For further information, see section on Passengers with Disabilities. (See Page 9 of this Section..

1. with or without advance notice for movements locally on Greyhound.
2. Twenty-four (24) hours advance notice must be given to the originating carrier for interline movements via the lines of two (2) or more of the carriers listed herein.
3. Two half-fares will be considered the equivalent of one (1) adult fare.
4. Under this provision, carriers will pick up and discharge passengers at any point within the incorporated limits of the point of origin or destination, which they are authorized to serve.
5. Exclusive occupancy provisions will not apply in connection with the purchase of any fare that has an advance purchase requirement.

1. applicable between points where the one-way fare is twenty-five dollars ($25) or more.
2. two (2) half-fare passengers will be considered to be the equivalent of one (1) adult passenger.

WILL CALL TICKETING

Will call ticketing is designed to allow the passenger the convenience of calling toll free 1-800-231-2222 a minimum of two hours prior to departure time and paying for a ticket by credit card, then picking it up after arriving at the departure city. Tickets ordered several days in advance can be picked up anytime prior to departure date but at least two hours after placing the order. Will call tickets will be governed by the following:

• Will call ticketing is limited to electronic sales locations only.
• Locations are indicated with a "W" to the left of the city name on the origin and destination summary screen in TRIPS.
• Will call ticketing does not apply to manual ticketing locations.
• Ticket origin (not necessarily the destination) must be an electronic sales location.
• A service charge may apply to Will Call tickets. For service charge, see Schedule of Fees.
• To pick up tickets at the counter, passenger must present the credit card used for purchase, the confirmation number (displayed after purchase), and valid photo ID. If the credit card is not presented at the counter, ticket is treated as a Gift Ticket Order and Gift Ticket Order fee will apply.
• Alternately, a notice of at least two hours prior to departure is required for any will call purchase.
• Tickets must be picked up at least one hour prior to departure time.
• If purchasing multiple tickets at the same time on the same credit card all service charges are per transaction, not per ticket. This does not apply to commercial ticket order sales.

Top

WILL CALL CANCELATIONS

Once a Will Call ticket has been purchased, cancellations, if the ticket has been issued, will be handled by the terminal of origin in accordance with current cancellation and refund policies. See section on Cancellation Penalties. If the ticket has not been issued (printed) the customer contacts the Customer Assistance Center (CAC) at (214) 849-8966. The CAC will verify the status of the Will Call ticket. If ticket has not been printed, a credit to the card used to purchase the ticket will be issued. Standard cancellation penalties apply.

Top

TICKETS BY MAIL

Any ticket may be purchased and sent by US Mail to the traveling passenger by calling 1-800-231-2222 to order a ticket. Tickets By Mail must be purchased 10 days prior to travel to allow sufficient time for mailing. A service charge will apply to all Ticket By Mail purchases. The service charge is per transaction, not per ticket, if purchasing multiple tickets at the same time on the same credit card. If the credit card holder is not the passenger traveling, the service charge is will be the same as the Gift Ticket Order Fee. For fee, see Schedule of Fees.

Top

GIFT TICKET ORDERS Gift Ticket Orders will be sold like Will Call tickets, but picked up by some one other than the credit card holder. Gift Ticket Orders will be available from the same locations as the Will Call tickets. The same basic rules will apply. Identification of the intended recipient must be presented at time of pick up.

A service charge will apply to Gift Ticket Orders ordered thru the toll free reservation number, 1-800-231-2222 or thru Greyhound's website (http://www.greyhound.com). For service charge, see Schedule of Fees.

Same refund policy applies to Gift Ticket Orders as Will Call Tickets. Refunds will be in the form of a credit to the original card holder only. Service charge is non-refundable.

Top

SCHEDULE OF FEES

METHOD OF PURCHASE	TYPE OF PURCHASE	FEE
Internet (www.greyhound.com)
	e-Ticket or Will Call (for Pick Up)	$0.99*
	Ticket by Mail	$3.00
	Gift Ticket Order (for Pick Up)	$18.99*
	Gift Ticket Order (sent by Mail)	$21.00
Passenger Call Center (1-800-231-2222)
	Will Call (for Pick Up)	$10.00
	Ticket by Mail	$13.00
	Gift Ticket Order (for Pick Up)	$18.99*
	Gift Ticket Order (sent by Mail)	$21.00
Terminal or Agency
	Prepaid Ticket Order	$18.00
	Prepaid Ticket Order (with cash advance)	$25.00
* In locations also served by MegaBus the $0.99 fee is reduced to $0.50

---

---

Top
Table of Contents

Last Updated on 7/28/11
By Revenue Support Team
Email: raelonda.howard@greyhound.com